| Symptom |
Issue |
Solution |
- The Pen selects/drags everything
- The pen does not "let go" of the cursor
- All my pen strokes are joined together
|
Pen pressure sensor stays active at all times |
- Remove the pen Nib from the pen and let it rest on the pen stand overnight
- Reinsert the nib and test the pen again
- Use the Diagnose tool to confirm if issue is fixed
- If the persists, the pen needs to be replaced - Contact Customer Support for further advise
|
- Pen is lagging
- There is a delay between the pen movement and the cursor on the display
|
- Using a slower data connection (Bluetooth)
- Drawing software processes the stroke slower
|
- If using Bluetooth - see our FAQ How to optimize Bluetooth performance with Wacom Tablets
- Use wired connection for a faster and more stable connection - connect directly to your computer avoiding any adapters if possible
- Check if drawing a stroke with a different drawing app shows the same issue
- Make sure there is no "stroke smoothing" tool active with your drawing application. Example: Stroke Smoothing in Photoshop
- Check for performance recommendations for your application.
Example: https://helpx.adobe.com/photoshop/kb/photoshop-slow-lags.html
|
|
Pen pressure won't work no matter what
|
- Pressure not supported by software
- Hardware
|
- Check if the application supports pressure and if yes, set up accordingly
- Photoshop
- Clip Studio
- Corel Painter
- (Mac only) Check if permissions are properly - See our FAQ: Setting up the Wacom driver with macOS
- If the issue persists, use the Diagnose tool to confirm if there is a hardware issue
|
|
Pen pressure was working but stopped working suddenly
|
Pen data is not getting to the drawing software properly
|
- Restart the Wacom Driver
- Restart the computer
- Check drawing software settings
- Photoshop
- Clip Studio
- Corel Painter
- If the issue persists, use the Diagnose tool to confirm if there is a hardware issue
|
- "Shoelace" shape at the end of the stroke
- Pressure at the end of the stroke looks strange
|
Software |
This is not related to the Wacom device, the driver settings or version, or even the operating system.
- Check pressure settings recommendations from the developer of the drawing application
- In Photoshop, check brush smoothing options and try lowering the “Minimum Diameter” slider.
|
- Pen cursor jumps through a certain portion of the tablet or display
- Pen is not detected through an horizontal of vertical portion of the sensor
- Strokes look similar to the image below:
|
A portion of the tablet sensor is not detecting the pen |
- Contact Customer Support for further advise on a solution for your specific device
|
- (Pen Displays only) There is an offset between the pen tip, and the cursor (pen displays only)
|
The driver is not correctly calibrated to your desktop environment
|
- Calibrate your display
- If the cursor is still offset, verify your display(s) connection, and make sure the operating system detecting the display(s) correctly
- If you are using the Display Toggle function, make sure it's properly setup
- If the issue persists, contact Customer Support
|
- (Windows) Pen cursor is scrolling instead of drawing or highlighting text
|
Windows is not up to date updated
Application specific settings
|
See our FAQ: Why is the pen scrolling instead of drawing or selecting everything in Windows? |
- (Mac) Wacom Driver is installed but pen doesn't react at all
|
Missing permissions on MacOS |
See our FAQ: Setting up the Wacom driver with macOS |
