Troubleshoot Wacom Hardware

Before using the Diagnose tool, check the following:  Make sure the device supports Bluetooth input. If there is a physical switch, make sure it's set to ON. If you are not sure, check the device's manual fr...

Before you begin check the following:  Make sure the latest version of the Wacom Driver for your device is installed. See our Product Resources page: https://www.wacom.com/download   The steps below are focu...

Before you begin check the following:  Make sure the device supports touch input. . If there is a physical switch, make sure it's set to ON.If you are not sure, check the device's manual from our Product Res...

Before using the Diagnose tool, check the following:  Make sure the latest version of the Wacom Driver for your device is installed. See our Product Resources page: https://www.wacom.com/download  Make sur...

If your pen seems to be working different from what you expect, please check the symptoms below.   NOTE:  Make sure the latest version of the Wacom Driver for your device is installed. See our Product Resou...

Serial Numbers and Model Numbers are found in different locations depending on which device you have. Below is a guide to find the location for your product. Locating the Model and Serial number via the Waco...