tablet driver update

William Pitt

• May 10, 2023 00:43
• Edited

I was using my intuos S BT tablet and got a notification that a driver update was available. I clicked on the notice to install, and after it installed, had to choose to restart now or later. I chose later and finished what I was working on and closed out everything and restarted my computer. Then when I opened the file to continue working on it, my pen doesn't respond anymore.

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  João

  • May 10, 2023 07:21

  Hi, 

  Which operating system are you using? Does the pen stop working only when you open the file, or immediately after the reboot? 

  Please check: https://support.wacom.com/hc/en-us/articles/8810276474775-Pen-input-or-touch-input-does-not-work-as-expected

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  William Pitt

  • May 10, 2023 18:13

  Thanks for responding to my problem. I have since resolved the issue by downloading the update again and restarting my computer immediately, which restored regular functions. Thanks again.

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  Stanley Segawa

  • May 10, 2023 19:48

  My DT133 tablet feature is working, but I cannot get the display. I have the latest version of the driver and control panel v 6.4.2-1, but the display goes off saying "no signal" going into "power saver mode."

  I have restarted computer, used control panel to update driver - but it says no update available, I have latest version.

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  João

  • May 11, 2023 07:48

  Hi Stanley, 

  The issue you are having is not related with this thread. Would be better to create a new post in the future. 

  For your "no image" issue, please have a look here: https://support.wacom.com/hc/en-us/articles/1500006336902-My-Wacom-Pen-Display-has-no-image-on-the-display-screen-What-do-I-do-

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