cintiq 22HD DTK-2200 ventura not accepting screen

Sebastian Wyatt

• May 21, 2023 13:56
• Edited

Hi,

I have recently had to replace my laptop which I have been using with my cintiq, the replacement is a mac mini 2018, which is running mac os ventura. the cintiq is the only screen I have attached to the mac mini.

I have managed to get the cintiq working with ventura after following the guidelines with permissions etc.

I still have an issue (this may be known issue) the issue is when I shut down the mac mini, and restart, the Wacom centre app fails to recognise the cintiq and the screen does not work. 

I have had to attach my sons screen (via HDMI), log in, wait for wacom centre to recognise the cintiq (which can take a few minutes, with repeated re starts of the app) then plug in the cintiq to the HDMI and then I can start to use it. 

Is there a known connection method that saves me having to 1 the above or 2 keep my mac mini in sleep mode and never restart it?)

Thanks.

 

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• Official comment

  

  AJ

  • May 30, 2023 18:00

  Thank you for reaching out to us.  A ticket has been created for you: 1572960, a member of our support team will reach out to you.  Best regards
• 

  Sebastian Wyatt

  • May 28, 2023 11:16

  Nothing then?

  -1
• 

  Peter Wyss

  • June 04, 2023 18:37

   

  I just want to make som input for the same problem.
  
  
  My Cintiq 24 HD touch was perfectly running on my Mac Studio with macOS Ventura 13.
  
  After a massive Computer espionage on my Mac, I had to reinstall my system macOS Ventura.
  Since then, unable to install the latest tablet driver for my Cintiq 24 HD touch.
  
  Best regards
  
  PS: I think WACOM should be able to solve the problem, if they really ty it ... !

  0
• 

  João

  • June 05, 2023 09:37

  Hi Peter, 

  I assume you have a DTH-2400. This model has reached end of life in 2015 and end of service in 2021. 

  Not sure what the error is or which driver you are trying to install but the last driver released for the DTH-2400 was 6.3.46-2 (macOS 10.14 - 12) in August 2022. Ventura was not officially supported back then yet (it was only released Apple later).

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• 

  Marco Ratsma

  • June 07, 2023 15:58

  Hi, my Cintiq 22HD DTK 2200 is not working properly with Mac Studio

  When I connect my Cintiq 22HD to my Mac Studio and then install all the drivers, it does respond to my pen like a tablet, but I have no image. It also no longer works as a 2nd screen. Does anyone know what could be causing this?

  0
• 

  João

  • June 07, 2023 16:03

  Hi, 

  Try the steps here:
  https://support.wacom.com/hc/en-us/articles/1500006336902-My-Wacom-Pen-Display-has-no-image-on-the-display-screen-What-do-I-do-

  For the "how to connect" guide, please check the product manual here: 

  http://101.wacom.com/UserHelp/en/TOC/DTK-2200.html

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• 

  Marco Ratsma

  • June 12, 2023 08:44

  Hi,

  I followed all the steps carefully, but unfortunately my Cintiq still does not display. 
  
  Do you have any more suggestions? On my iMac, everything worked fine.
  
  Thanks in advance!

   

  0
• 

  João

  • June 12, 2023 12:27

  Hi Marco, 

  If none of that worked, you may have a hardware issue. I have created a support ticket for you. Someone will contact you soon. 

  0
• 

  Marco Ratsma

  • June 12, 2023 15:18

  Hi João,

  Thanks!

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