trouble with pentool and zoomtool in Photoshop

Lex vanHoeckel

• July 08, 2023 12:18

Hi, 

i'm stuck withe the problem that the wacom tablet in Photoshop doesnt recognize when I lift the pen
from the tablet when using most tools. At first i discovered after an update to the latest version of Photoshop, so I went two versions back and everthing worked well. But now,after a couple of weeks I,ve got the same isue.

It's most noticable in the pentool, cause when you click, it's immidiatly connected to a handle, but its also
in the zoomtool, the markeetool, the croptool etc etc..

And I have the same issue on two computers, with two wacoms, both wacom pro L.

How can I resolve this?

greatz,

Lex

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  João

  • July 10, 2023 07:44

  Hi Lex, 

  Which operating system are you using?

  I have not hear or seen a similar issue yet. If you think you have found a bug, please collect the logs and report this to our support team. Thanks in advance. 

  https://support.wacom.com/hc/en-us/articles/10010268158103-I-want-to-report-a-driver-bug-How-do-I-collect-Wacom-driver-logs-

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  Lex vanHoeckel

  • July 14, 2023 10:09

  Hi Joào,

  sorry, had a very busy week so Couldn,t answer yet.

  I'm using Windows, and just after I wrote the above, I installed in all desparation a previous Wacom driver and that did solve the problem.... for a while.

  So tried again combinations of the driver and versions of Photoshop.

  will try to collect the logs as suggested above,

  grtz,

  Lex

   

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