Driver not working

Adelina Adelina

• July 10, 2023 21:40

I have One by Wacom and it works as long as I don't have a driver, but that means I can't register it. On the other hand, when I install a driver(and I tried this multiple times), it immediately shows driver error and it doesn't work. I tried restarting Wacom services, changing ports, I uninstalled the driver and even tried to check if it was necessary to update the driver(and it wasn't), all for nothing. I really need to fix this problem.

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  João

  • July 12, 2023 05:04
  • Edited

  Hi Adelina, 

  Sorry to read about it.

  Going to need a bit more information though: 

  • What is your OS version and the driver version you are trying to install?
  • What is the error message? Is it on this list?
    https://support.wacom.com/hc/en-us/articles/8811680835223-I-m-getting-an-error-message-from-the-Wacom-Driver-what-can-I-do-
  • If yes, do the related steps help? 

  Cheers

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  Adelina Adelina

  • July 11, 2023 16:02

  - Windows 10 version 21H2, driver One by Wacom CTL-672, CTL-472 version 6.4.2-3

  - The error message isn't on that list, however on Wacom Center I get this: "No Wacom device detected. If your Wacom device is plugged in, check the connections or try using a different port. If you are using a wireless device, make sure it is on and paired or connected. If you need assistance, please contact Wacom Support and we can help."

   

   

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  João

  • July 12, 2023 06:47

  Understood. 

  Please try a full manual uninstall and reinstall of the driver as per the steps here:
  https://support.wacom.com/hc/en-us/articles/1500006264601-How-do-I-uninstall-and-re-install-the-Wacom-driver-on-Windows-for-a-Pen-Tablet-Pen-Display-or-Pen-Computer-

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