audio interference with multiple wacome tablets and computers

Robert Stark

• August 28, 2023 23:03

I noticed that your Wacom Pro tablets / driver causes audio interference on multiple Mac computers and I have different sizes the Pro tablets so I'm sure that this must be a driver issue because I have this issue on Macbooks and MacPros so it can't be a tablet or computer.

When I take the pen away from the tablet the audio interference stops and this issue is recreated when I start using pen on tablet again. 

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  João

  • August 29, 2023 11:45

  Hi, 

  Is this the same issue as described here: https://discussions.apple.com/thread/254459630?answerId=258350019022#258350019022

  We are aware of an issue with a noise from the operating system when using Preview as stated here but is seems that you have this all the time. 

  Could you please make a video of the issue and contact our support team? 

  https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support-

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  Robert Stark

  • August 29, 2023 12:37

  Yes, it's pretty much the same issue, but this is not just the Preview app dependent .. it works across all the apps.

  I recorded the video and will contact the support team.

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  Rajh Uddin

  • November 20, 2024 07:25

  Hey, this is also happening to my computer. I use a professional studio sound card and professional studio monitor speakers.

  Whenever I turn on the Wacom Cintiq 16 tablet, the studio speakers start giving off a buzzing static noise that is extremely annoying. Being a picky listener who hates static noise, I would like to know what is causing the issue.

  I'm assuming that the Wacom or perhaps the computer is not grounded to mains earth properly, and thus causing static interference with the USB port or something of that nature. The ground line in the computer is picking up this noise, which the sound card ground lines are receiving and ejecting to the studio speakers.

  I doubt this has anything to do with driver issues, as it happens in both Windows 10 and FreeBSD 14.2 operating systems. This is an electrical grounding issue. I don't recall this happening before I moved to a different house location. I guess something is wrong with my electrical setup, but I don't see anything wrong with my electrical plug setup, which could lead me to believe it is causing the problem.

  I'll further investigate and let everyone know the resolution.

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