Wacom Center not synchronizing
I just upgraded to Mac OS Ventura 13.5.2. I bought a new Wacom bluetooth Intuous to replace my previous Intuous 3.
I download the driver and installed it but first kept getting error messages that the DataStore was corrupt. Then when I opened the Wacom Center, it said 'waiting for synchronization' but eventually a window popped up saying 'the tablet driver is not responding' and to restart the Wacom Center. I've uninstalled all things related to Wacom, redownloaded the driver and reinstalled several times, as well as rebooted my computer several times. Nothing seems to work.
When I first plugged the Intuous into my computer, I was able to connect to Bluetooth, so my tablet is showing up and connected wirelessly ... but whether I'm connected via Bluetooth or with the cable attached to my computer - the driver isn't working, so the pen is not responding. I've been using a Wacom for many years, so trying to work with only the trackpad is difficult.
Very frustrating!! What should I do next to make this work?
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Official comment
Did you try to install and set up the driver in macOS as explained in https://support.wacom.com/hc/en-us/articles/9753655984663-Is-there-a-driver-for-macOS-13-Ventura-?
Please see as well:
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I'm experiencing the exact same issue right now! Incredibly frustrating!
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Same issue here. Just spent 1.5 days uninstaling, reinstaling and rebooting my computer.
And yes, i have followed all the steps listed in the post above!
I´m on Ventura 13.6 with Intuos Pro S, PTH-460.Solve this!!!!
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That error means something is your system is blocking the driver from running. I see that you already checked the permissions mentioned above so there is probably a 3rd party at play here. Please check our guide here:
https://support.wacom.com/hc/en-us/articles/9255930218903-How-should-I-troubleshoot-Clean-My-Mac-issues-that-can-disrupt-Wacom-components-and-services-0 -
That solved it!!
Thank you João!0 -
Hi Jonas Ljungdahl,
Glad to hear. Thanks for the update.
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I facing same issue but nothing resolve the issue, I have checked the permissions and reinstalled the application without any benefit, as keeps showing the below errors.
As I'm using
macOS Sonoma Version 14.1.1
Cinitq 16
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even what you mentioned I have checked them but the issue still exist .
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Then please check with the support team.
Those messages can only mean that something in your system is blocking the driver from running.
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how do we check with the support team? i'm sooooo frustrated having gone through a similiar nightmare - i have same OS, different tablet, same problems. reboots, all the tried workarounds, nothing works.
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I resolved the issue after the support team advised me to enable the below
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Another thing to try that worked for me was going to System Settings > General > Login Items. Under the "Allow in the Background" section, make sure Wacom is turned on. THEN, go back to Accessibility settings, highlight "com.wacom" (Do not uncheck.) and hit the "-" (minus) button at the bottom of the panel. Then, Restart the computer. After that, wacom center started up normally and walked me through setup.
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Thank you Rachel , your suggestion finally fixed non-responsive tablet , it works now!
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Thank you Rachel! It worked for me as well!
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