Device won't register

Britt Hagebout

• November 26, 2023 12:53

Hi, 

I set my Wacom Intuos Pro up yesterday, but somehow it keeps telling me to register the device, and to "Download Mac Driver" (I'm working on a macbook). However I already got the Wacom Center, and all other programs up and running. I also already created an account online. But then when I try to register the device through the Wacom center, it keeps bringing me to the internet page that then tells me to yet again register my device by downloading the Mac driver.. 

So basically I'm being pushed around haha. This causes me to not be able to reach the software offers.. 

Does anyone understand what could be going on and how to fix this? 

Thank you in advance!

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• Official comment

  

  João

  • November 27, 2023 09:23

  Hi Britt Hagebout

  Perhaps this helps: https://support.wacom.com/hc/en-us/articles/1500006264321-How-do-I-register-my-Wacom-device-

  If you still have issues, please contact our support team: https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support-
• 

  Saren Suture

  • December 30, 2023 23:52

  I'm having the same issue. The link you shared here didn't help. 

   

   

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