Massive problems with Intuos Pro pen tablet on MacOs Sonoma

Benjamin Sauer

• November 27, 2023 09:01

Experiencing super bad performance with my newly bought Intuos Pro L on a MacBook Pro (M1) with the newest Driver! Computer is crashing regularly, dosen't even start, if tablet is connected during startup. Express keys not working properly, massive lag in Lightroom CC Classic.
The quality of the wacom drivers is obviously below grade… 

Just tried out OpenTabletDriver, which works super snappy and without bugs, but sadly is missing some features (e.g. drag to scroll). Just wondering, why an open source software is working way more reliable?!

Anybody else here with these massive problems? 

Regards,
Benni

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  João

  • November 27, 2023 10:37

  Hi Benjamin Sauer, 

  Sorry to read about your issues. We would really appreciate if you would contact the support team so we can collect all the details and report this to the driver team: 

  https://support.wacom.com/hc/en-us/articles/10010268158103-I-want-to-report-a-driver-bug-How-do-I-collect-Wacom-driver-logs-

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  Benjamin Sauer

  • November 27, 2023 13:40

  João Done!

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  Benjamin Sauer

  • December 01, 2023 09:47

  João Also Uninstalled driver, manually searching for files and deleting them, restarting computer, Installed driver again, checked security settings (➞ all ok), but STILL, Wacom driver is crashing my computer regularly!

  What else can I do??

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  João

  • December 01, 2023 13:25

  Hi Benjamin Sauer, 

  If the whole computer is crashing, there may be an issue with your user account or even operating system. I don't know of other users which the full system crashes because of our Wacom driver. 

  You should follow the instructions I shared early to collect the logs and contact the support team directly. 

  You should also contact Apple and check with them directly why the system is crashing. On their website they also recommend to reinstall MacOS so maybe give that a try. 

  https://support.apple.com/en-us/102382

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  Benjamin Sauer

  • January 23, 2024 11:59

  I noticed that when I de-activate GPU acceleration in Lightroom Classic CC, that the performance is back to normal!
  Could your team look into this issue João? 
  Thanks in advance,

  Regards, Benni

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  João

  • January 23, 2024 13:43

  Hi Benjamin Sauer, 

  I will let the team know, but GPU acceleration is not something we can control. This is entirely up to the system and the application. Please see more here: https://helpx.adobe.com/lightroom-cc/kb/lightroom-gpu-faq.html

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  Benjamin Sauer

  • January 30, 2024 10:40

  Hey João,

  thanks for your reply.
  I totally understand, that Wacom is not controlling the internal Apple Hardware. Please see it more as a feedback to help you make the tablets work better. 
  Another point I discovered is, that even when the mouse pointer freezes, it is movable and usable with touch gestures on the Wacom device and on the internal touchpad. Just wondering, if there is a technical difference how the signals get caught from pen input and touch input…
  Regards, Benni

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