Mac Sonoma - Wacom settings vanish on wake from sleep

Doug Machin

• December 15, 2023 20:36

Whenever I wake from sleep the wacom settings are blank in system settings.  I can't move the cursor to the default screen in my other location. I move between monitor configurations often, and the newest Wacom driver can't handle the change. I have to reboot  to get the cursor moved.

I am at the latest Wacom drivers, latest Sonoma version.  Been using Wacom for 10+ years.  The move to put settings in System Settings has been a problem constantly. Non-responsive settings have been constant.

I need Wacom to come back after sleep no matter what the mapping changes happen.

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  João

  • December 18, 2023 10:51

  Hi Doug Machin, 

  The Wacom settings have been in the Wacom System Settings for years now, this was not a recent change. 

  Also, we are not able to control how Mac OS handles waking up from sleep and re/launching all the sleeping apps.

  I have tried to replicate this issue as you described but the settings were available after sleeps multiple times and the mapping was fine as well. Running Sonoma 14.2, Wacom Driver 6.4.4-5

  Please collect some logs and report this to the support team so we can see what the issue might be. 
  https://support.wacom.com/hc/en-us/articles/10010268158103-I-want-to-report-a-driver-bug-How-do-I-collect-Wacom-driver-logs-

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  Doug Machin

  • December 20, 2023 15:19

  From my perspective, it is a recent change.  Guess I've been using Wacom longer than you have on Mac.

  And, if you can't handle changes to MacOS,, then I guess your hardware is not a valid tool for Mac.  Don't push back on me, I've been an advanced technology user for many, many decades.

  It's getting worse now. In spite of clean install and a dozen reboots, if I move to a different monitor setup, the wacom settings go away and the tablet is unusable.

  I'll just abandon Wacom and move to one of your competitors.

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