Wacom Intuos freezing computer.

Miles Y

• December 21, 2023 02:19

For about a month now I've had a problem with my Intuos CTL-4100 where at random points while drawing the tablet driver will randomly stop working, followed by my entire computer freezing up to the point where I need to shut it down with the power button.  It's seemingly random if or when it will happen while I'm drawing and I'm not at all sure what's causing the issue.  If it helps, I run Windows 10 and my driver is 6.4.4-3.

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  João

  • December 21, 2023 09:40

  Hi Miles Y,

  Please collect some logs and report this to the support team. https://support.wacom.com/hc/en-us/articles/10010268158103-I-want-to-report-a-driver-bug-How-do-I-collect-Wacom-driver-logs-

  Also, check the Windows Event Viewer to check for errors what could be causing the freeze. 
  https://learn.microsoft.com/en-us/shows/inside/event-viewer

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