Mobile Studio Pro 16 Touch Feature Stopped Working Altogether

Justin Ostrofsky

• February 16, 2024 16:03

Hello,

Just yesterday, my touch feature stopped working on my mobile studio pro 16.  Of course I have it turned on, but the screen does not respond to any touching.  Does anyone have any experience with this? 

Thanks.

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  João

  • February 16, 2024 16:54

  Hi Justin Ostrofsky, 

  If you haven't already, please reboot and see if that helps already. 

  If not, please run all pending updates (if any) and update the Wacom driver.

  You can then open the task manager and check if the Wacom Touch user service is running:
  

  If the service is running and touch is still not working, there might be a problem with the Touch Sensor control board and in this case, you should contact the support team directly: 

  https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support

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  Justin Ostrofsky

  • February 16, 2024 18:53

  Hey,

  Yes, my task manager looks the same...

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  João

  • February 19, 2024 11:32

  Hi Justin Ostrofsky, 

  In that case, please contact the support team for further troubleshooting and eventual repair options: 

  https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support

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