Intuos Pro L is unresponsive after wakeup from sleep mode

marc de blieck

• March 03, 2024 17:22

My Intuos Pro L is often unresponsive after my computer (Mac Studio / OS 14) wakes up from sleep mode. I don't use Bluetooth, but keep the usb plugged in to work. The only remedy that I have found is unplugging the usb connection and then reconnecting the Intuos with usb. I have had this problem from the beginning, hoping that the next update will fix the issue. Today I had to restart my Mac to get the Intuos back to work. Any ideas about what could be the problem? Thanks

Marc

 

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  João

  • March 04, 2024 10:50

  Hi marc de blieck, 

  That is usually a connection issue and not something that can be fixed by the driver. When your Mac wakes up from sleep, it should send a signal and recognize automatically which devices are connected to it. 

  • How are you connecting your Intuos Pro to your Mac? 
  • Have you changed cables or adapters already? 
  • When you restart, is the Intuos Pro detected by the system under USB devices? 
    

  For reference, I use an Intuos Pro with a MacBook (M2) with Sonoma, connected with a single USB-C to USB-C cable and I have no issues with the Intuos being detected after sleep, reboot or just normal power ON. 

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  marc de blieck

  • March 06, 2024 08:04

  Hi João,

  Thank you (and sorry for my late reaction)

  The Intuos is connected to the Mac over the OEM USB c > USB 2 cable (according to system report), I´ll try switching cables.

  I need to get a mouse to check if the system does or doesn't detect the Intuos when it is unresponsive. I only have the Intuos Pro as input device…

   

  Marc

   

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  Ian Scott

  • May 02, 2024 08:08

  I came here in the vain hope that this issues has been resolved, it seems so basic.

  I've been suffering from this issue for months and after updating and reinstalling everything I asked wacom support back in January. This is for a windows 11 pc though. Here's the answer I received

  "This is a know issue that can happen if you force the driver to pause when you set the computer to sleep.
  The driver does not restart when you "wake" the computer.
  I can only advise to avoid the sleep mode while using the tablet."

  So I have to leave the computer on full power all day or restart multiple times, this is a total fail by wacom, it's like the computer issues from the 1990's. This will be deal breaker if when updating my tablet in the future. 

  Get it sorted wacom!

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