Intros Pro PTH-460 not synchronising?

Nigel Cooper

• April 06, 2024 14:54

Just bought a new Wacom Intros Pro Small (PTH-460) and installed software, drivers, and connected it via bluetooth to my iMac, running Ventura 13.3.1 but when I open the Wacom Centre software all I get is a spinning wheel with a message 'Waiting for synchronisation' and after a minute of that it fails to synchronise and a message saying 'THe tablet driver is not responding. Please restart Wacom Centre. If that does not work, please contact Customer Support, and we can help'. 

I can't get hold of customer support, not even via ticket system and am on the verge of sending this thing back for a refund as it is not intuitive to even get my Mac to see it.

Any advice before I box it up and give up on it?

 

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  João

  • April 08, 2024 10:20

  Hi Nigel Cooper, 
  
  Please try the steps here: https://support.wacom.com/hc/en-us/articles/1500006339902-What-does-the-error-message-The-tablet-driver-is-not-responding-mean-and-how-do-I-fix-it

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