On-screen shortcuts not working after the update

Maryna Zaiachkovska

• May 13, 2024 16:03

Hello everyone!
I have been dealing with an issue that on-screen shortcuts don't work properly while I use them and only zoom in and zoom out are working. I tried to switch languages and re-installing the driver, but it doesn't help.

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  João

  • May 14, 2024 11:50

  Hi Maryna Zaiachkovska, 

  This is connected to the same bug mentioned here: https://support.wacom.com/hc/en-us/community/posts/23133860534551-Wacom-keep-changing-my-keystroke-to-ffffffff

  We are working on a fix. Please roll back to the previous driver version in the meantime. 

  Uninstall steps: 

  • Windows: https://support.wacom.com/hc/en-us/articles/1500006264601-How-do-I-uninstall-and-re-install-the-Wacom-driver-on-Windows-for-a-Pen-Tablet-Pen-Display-or-Pen-Computer
  • Mac: https://support.wacom.com/hc/en-us/articles/1500006264581-How-do-I-uninstall-and-re-install-the-Wacom-driver-on-Mac-OS-for-a-Pen-Tablet-Pen-Display-or-Pen-Computer

  Wacom driver 6.4.5:

  • Windows: https://cdn.wacom.com/u/productsupport/drivers/win/professional/WacomTablet_6.4.5-5.exe
  • Mac: https://cdn.wacom.com/u/productsupport/drivers/mac/professional/WacomTablet_6.4.5-3.dmg

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