Wacom Intuos Pro M Bluetooth Range

Aarom Gasser

• June 04, 2024 17:08
• Edited

Hello, and good day. I recently received my Wacom tablet. It is amazing and definitely a step up from the Xpen that I was using prior. I do have one issue though. In bluetooth, i can only connect to my laptop when the tablet is directly on top of the keyboard, once it connects, if i move the tablet away from the laptop, even less than a foot away, I lose connectivity.

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  João

  • June 05, 2024 16:07

  Hi Aarom Gasser, 

  Glad you are enjoying your new Intuos Pro.

  Bluetooth is always more subjective to external interference. Please try the steps here to see if the connection improves. 

  https://support.wacom.com/hc/en-us/articles/1500006335342-How-to-optimize-Bluetooth-performance-with-Wacom-Tablets

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  Aarom Gasser

  • June 05, 2024 16:55

  Thank you for your response, I have tried these steps to no avail. The tablet still only connects and works when it is right on top of my laptop.

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  João

  • June 06, 2024 06:54

  Hi Aarom Gasser, 

  At this point I can't tell if the issue is the Bluetooth module on the Intuos Pro, or the receiver. Does the same happen when you pair the Intuos Pro with another device? 

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  Aarom Gasser

  • June 06, 2024 13:15

  I did try the tablet out on my daughter’s laptop and it works fine. So the issue does seem to be my laptop.

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