A thin vertical line on my screen

Dan Lish

• September 04, 2024 13:47

Hello folks, 
Over the last couple of weeks a vertical thin blue line has appeared in the middle of my Cyntiq screen

Any clues to what and why this is? 

Thanks,
Dan 

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• 

  João

  • September 04, 2024 14:58
  • Edited

  Hi Dan Lish, 

  Could be due to different things: 

  • Issue at the source output
  • Issue with connection (ports or cable(s))
  • Issue with LCD

  Please try connecting the Cintiq to a different video output source (other computer, game console, TB box, etc. ) and see if the issue persists.

  If it does, please try replacing the cables. If you still have this issue then, there is a problem with the LCD and the device will need to be repaired. 

  In that case, please contact the support team directly: 

  https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support

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  Dan Lish

  • September 04, 2024 15:05

  Thanks for your feedback João, it's appreciated! 

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