WTabletServicePro.exe continually page faults in windows 11

Oliver Edwards

• September 14, 2024 18:25

PTH-660. windows 11 v 10.0.22631 build 22631. 64GB physical memory, 5.5 GB in use, 58.2 GB available.

WTabletServciePro.exe (wacom driver) continually page faults, about 3000 page faults / second with tablet is not being used (wacom cpu = 0). This is MUCH faster than any other windows process when there is no interaction with the system.. There's clearly something wrong with the driver.

The tablet appears to work.

Just loaded latest driver, 6.4.7-3 (previous release did this also). Just rebooted system.

Total page faults on driver is currently over 2,600,000.

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  João

  • October 01, 2024 10:14

  Hello Oliver Edwards,

  Please collect some logs and report this to the team. 

  https://support.wacom.com/hc/en-us/articles/10010268158103-I-want-to-report-a-driver-bug-How-do-I-collect-Wacom-driver-logs

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  Oliver Edwards

  • October 01, 2024 15:16

  Hello Joao. Glad to find someone who's interested at Wacom. Here you are. Logs taken during no use of tablet. Connected directly to computer port. Please note that WTablet ServicePro.exe is the ONLY process that's continually page faulting. Please tell me if I can help in any way.

  first link is to wacom file

  https://drive.google.com/file/d/1XH9w2mmJWQnybk9Ufm5ZsFOgWWjysCmc/view?usp=sharing

  second link is to video of page faulting

  https://drive.google.com/file/d/1uac_G8m2WYc2G1Sfuys9bMb4bO9XpgrD/view?usp=sharing

   

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  Oliver Edwards

  • October 04, 2024 05:06

  Why is my post still pending approval 3 days after posting please?

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