one by wacom not working. (cable version)

Otto Rusila

• October 09, 2024 13:10

My one by wacom, medium drawing pad doesn`t work at all when connecting it to a power source. I can notice it just, because the light doesn´t turn on. Also my computer doesn´t rcognize anything. 

the problem is not in software or drivers, because the light on the drawing pad doesnt turn on.

So

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  João

  • October 10, 2024 07:28

  Hi Otto Rusila, 

  Please try using a different USB cable. If the problem persists, then there might be a problem with the tablet itself and it will have to be replaced. Please check with the support team for additional recommendation: 

  https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support

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