Wacom Intuos Disconnects CONSTANTLY

Ben B

• December 01, 2024 20:39
• Edited

Two days ago, I bought a new small Wacom Intuos Bluetooth. Since then, I've suffered working with that. I have another Wacome, but I bought it just to work wirelessly. 

It constantly disconnects, even with a USB port. 

I restarted my computer more than 4 times.

I turn off and on the Wacom more than 100 times.

I removed and added the Wacom Bluetooth around 50 times.

I have a Macbook Pro M1, 15.1.1 (24B91)

I need help before returning what I bought.

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  João

  • December 02, 2024 10:17
  • Edited

  Hi Ben B, 
  
  Sorry to read that. 
  Bluetooth can be tricky, specially when there are other devices at play in the vicinity. 
  Still please try the following: 
  https://support.wacom.com/hc/en-us/articles/1500006335342-How-to-optimize-Bluetooth-performance-with-Wacom-Tablets
  
  As for the USB connection, I assume you are using some kind adapter. Would it be possible to make a direct connection using a different adapter or a USB-C to USB-C cable? 

  For a return, you would need to contact your dealer. 

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