Cursor response

Ben Hewitt

• January 05, 2025 18:15

I have an intuos tablet and I have an issue where when i remove the pen and then go to bring it back to the tablet the cursor doesnt move unless i click or vigorously wiggle until it seems to recognise the pen. When it does work it isnt particularly laggy or unresponsive but it doesnt seem to follow my movements very smoothly. My drivers are up to date. Any thoughts?

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  João

  • January 06, 2025 11:42

  Hi Ben Hewitt, 
  
  From your description, it could be that the pen tip is defective. I'm not sure which model you have, but if the pen has an eraser, you can do a quick test and check if it works better.

  If your pen doesn't have and eraser, then please contact the support team directly for more in depth troubleshooting and to see how to get a pen replacement. 

  https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support

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