Wacom Intuos keeps disconnecting from Mac studio 2025 Sequoia 15.4.1

Walter Wisler

• May 15, 2025 20:30

My Wacom Intuos tablet randomly disconnects from my new mac studio 2025. I am running Sequoia 15.4.1 and have reinstalled the driver for the tablet, but to no avail, and it keeps to drop out.

I found this message in the log:

Fault 0x3686b 2290 14 Wacom Center: (AppKit) [com.apple.runtime-issues:Nib Loading] Failed to connect (helpItem) outlet from (OWCToolbar) to (OWCToolbarItem): missing setter or instance variable.

I can only fix this by restarting the mac, which is very frustrating, as this happens several times a day.

0

• 

  João

  • May 16, 2025 08:42

  Hi Walter Wisler, 

  I am not familiar with that error message. 

  We will need to collect more information and report this to the driver team. 

  I have created a support ticket for you - someone will reach out as soon as possible to collect more information.

   

  0
• 

  fae chen

  • June 20, 2025 02:33

  hello, i'm facing the same issues with my new Wacom Intuos Tablet, i've reinstalled the driver, made sure that it is up to date with all the needed permissions granted and restarted my mac several times, however it keeps disconnecting, whether it be bluetooth or using the provided cable and an adapter to connect to my Mac Sequoia 15.3. Sometimes it manages to connect for awhile before once again disconnecting. Could someone please help? This happens almost every time.

  0
• 

  João

  • June 25, 2025 08:45

  Hi fae chen, 

  The original poster seems to have traced the root of the issue to the USB adapter. Please try replacing this and check if there are any improvements. 

  As for Bluetooth connection, please try the recommendation here: https://support.wacom.com/hc/en-us/articles/1500006335342-How-to-optimize-Bluetooth-performance-with-Wacom-Tablets

  0

Please sign in to leave a comment.