The pen stopped working

Dmitrii D

• June 16, 2025 16:50
• Edited

Yesterday, when working, the pen stopped responding to the graphic tablet, I didn't change anything in the settings, I checked it on two computers and a laptop, it also doesn't work. Tablet CTL-672, bought a little over a month ago.

P.S. I installed the latest version of the driver, it didn’t help.

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  João

  • June 24, 2025 07:41

  Hi Dmitrii D, 

  When you plug the tablet to any computer, does the LED turn ON? If yes, is the tablet detected at all in the Wacom Center? You might want to consider trying to replace the USB cable and see if that helps. 

  If the tablet is detected properly in the Wacom Center, then probably there's a defect with the pen and it will need to be replaced. Please check with your regional support for advice here: https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support

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