MAC OS 15.5 not working well with latest WACOM driver 6.4.10-3 for 22HD

David Escobar

• June 23, 2025 21:53

Hi, every time I go to use the express keys, every key seems to initiate zoom, instead of the desired functions programmed. Then, it forces all my windows on Mac to automatically tile and disappear. And on top of that, my keyboard starts writing gibberish. I have to restart the driver constantly. Please update and fix! 

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  João

  • June 25, 2025 09:08

  Hi David Escobar, 

  Thanks for reaching out. From your description seems more like you have some ghost inputs going with the express keys. The fact that all keys trigger zoom, could indicate an issue with the key to which zoom is attached, or the whole key controller PCB on your Wacom device. 

  Can you please try the steps here: https://support.wacom.com/hc/en-us/articles/8495623978775-How-can-I-diagnose-an-issue-with-my-Wacom-device-ExpressKeys

  Test all the keys and check how the diagnose tool is reacting. If you detect false input, then this means that the hardware is working as expected. 

  If that is the case, can you please collect some logs and rollback the driver and confirm if the issue persists?

  How to collect logs: https://support.wacom.com/hc/en-us/articles/10010268158103-I-want-to-report-a-driver-bug-How-do-I-collect-Wacom-driver-logs 

  Driver uninstall: https://support.wacom.com/hc/en-us/articles/1500006264581-How-do-I-uninstall-and-re-install-the-Wacom-driver-on-Mac-OS-for-a-Pen-Tablet-Pen-Display-or-Pen-Computer

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  Sheryl Schopfer

  • June 25, 2025 21:56

  I also have this issue that all the Express Keys on the Wacom Cintiq 22HD trigger Zoom In and also trigger the Alt key into being stuck On (despite my not touching the Alt key, nor having Sticky Keys On).  The Alt key being stuck On is probably the cause for the gibberish the Original Poster mentioned.  The only solution so far has been to unplug the tablet, plug it back in, and avoid the Express Keys.  I currently have mine taped over to avoid touching them.

  OS:  MacOS Sequoia 15.5

  Tablet:  Wacom Cintiq 22HD

  Driver:  6.4.10-3

  Affected Software Include:  Adobe PhotoShop 2025, Clip Studio Paint 3.0.4

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  David Escobar

  • June 25, 2025 22:12

  Hi, Im assuming that you meant "If you detect false input, then this means that the hardware is "Not" working as expected"? When I press a button, the touch strips register activity on both side. I have logs collected. How do I send them to you? And can I get a link with all the Cintiq 22HD drivers so i can test all of them?

   

  

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  David Escobar

  • June 25, 2025 22:27
  • Edited

  https://www.dropbox.com/scl/fi/u3v1w0gzvzr2i7cdcngwt/WacomLog_20250625133433.zip?rlkey=yipf6r00w58pbqninhzlop66x&st=q4ef5ipt&dl=0 

  Hi again, I found the page with the drivers. I went down to Driver release 6.4.8-3a. This one worked for me and I no longer have the Express key issue. 

  Ive attached a link for the wacom Log for driver 6.4.9-2

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  David Escobar

  • June 25, 2025 22:26

  Here is a link to Wacom log for driver 6.4.10-3 that also didnt work. https://www.dropbox.com/scl/fi/meikddjzspwf0b8043dp9/WacomLog_20250625121135.zip?rlkey=t38pgr5s6j493w45a6p21ux1g&st=odmonau2&dl=0 

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  João

  • June 27, 2025 08:24

  Hi David Escobar, 

  Yes, that is what I meant. Sorry for the confusion. 

  Thanks for the files, I will report this to the devs. 

  Cheers

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