Unable to access "User" section in Wacom Center to register my device

Al-Faruz Zholzhaxynov

• August 08, 2025 18:42

I recently purchased a Wacom Intuos tablet and installed Wacom Center on my Windows PC. The tablet works fine, but when I click on the "User" button in Wacom Center to log in or register my device, I only see an empty loading screen. I tried to delete history and cookies in Microsoft edge, but it's still doesn't work.

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  João

  • August 11, 2025 10:22

  Hi @Al-Faruz 

  You will also need to clear the cache. Please try the complete steps here: 

  https://support.wacom.com/hc/en-us/articles/10787792823319-When-trying-to-login-to-Wacom-ID-in-Wacom-Center-the-page-is-blank-What-can-I-do

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  Al-Faruz Zholzhaxynov

  • August 11, 2025 10:51

  yeah i did it. I think it's because Wacom center think that i am russian, but i am not. I am from Kazakhstan

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  Al-Faruz Zholzhaxynov

  • August 11, 2025 10:53

  Hi  João
  yeah i did it. I think it's because Wacom center think that i am russian, but i am not. I am from Kazakhstan

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  João

  • August 12, 2025 12:11

  Hi Al-Faruz, 

  It could be an internet connection issue but there are no blockers on Desktop Center based on the customer location. I don't think that is the problem. 

  I see you created an account and that it's all working on that end. 
  Please contact the support team so they can manually assist you with the registration. https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support

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