Intuos Draw tablet light is on but does not respond to pen

Sam Hsu

• October 04, 2025 01:21

I'm on Windows 11, my tablet was working fine until today when I hadn't used it for a few days - I left the tablet plugged in as usual but the pen is not working. I restarted my computer multiple times, reinstalled the Wacom drivers, and switched the pen nib to a fresh one, tried a different USB port.

The cord seems fine as the tablet lights up and is detected by the Wacom driver. The express keys work too.

I tried connecting it to a Windows 10 laptop, same problem.

It seems like it might be a hardware issue, at some point dragging the pen slowly near the edges of the tablet surface seemed to make it respond for a second (the indicator lighting up). But now it has gone back to not responding at all.

Wondering if anyone has seen this issue before!

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  João

  • October 06, 2025 13:47

  Hi Sam Hsu, 

  Thanks for contact us and for your description of the issue. From what I could gather, there is either a defect with the pen or the tablet. I don't suppose you have a second pen you can use to test?

  I would recommend you to contact the support team and check for replacement options: https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support

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  Sam Hsu

  • October 06, 2025 22:29

  Hi João, thanks for the answer.

  Unfortunately I don't have another pen to test with.

  I tried my tablet again today and it detects the pen better - but on most areas it seems to draw only along straight lines (vertical / horizontal), with the cursor jumping around most of the time. Not sure if this changes the diagnoses.

  I will otherwise contact support.

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  João

  • October 07, 2025 09:39

  Hi Sam Hsu, 

  That really sounds like a hardware issue. Please reach out to the support team. 

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