Existing Orders

Passpartout 2 license key's can be purchased from the Wacom eStore. Once purchased, the key is listed in your Wacom Account and is emailed to you as an attachment when you purchase. Once you have your key, yo...

An order may not process correctly due to an error at checkout. During the checkout process make sure you reach the “successful placed order” page before navigating away from Wacom.com. An order might also no...

Orders placed on the Wacom Store are subject to a 1-4 day processing window prior to shipment. A current status of your order can be found by logging into your account, and viewing your order history.

To check the status of your Wacom Store order, you can follow these steps: Log into your Wacom account: Go to the Wacom website and log in to your account using your email address and password. View your ord...

 A status of ‘In Process’ means that the order has been placed, and has started the process to be picked and shipped. It has not yet shipped however. If you have additional questions, please contact Wacom ...

A status of ‘Completed’ means that the order process is complete. At this time the product has been picked, shipped, and the payment is settled. If you have additional questions, please contact Wacom Custo...

Only products purchased from the Wacom Estore can be returned for a refund. If you placed your order via guest checkout, please contact Wacom Support to set up the return and have your Wacom Order number read...

Once shipped, a shipment confirmation email will be sent to the email used to place the order. The tracking number can also be found in your account. Please follow the steps below to get the tracking number f...

An invoice for your Wacom Store order can be found in your account. Please follow the steps below to get the invoice: Login to your account and select "My Orders."   Select your order from the orders list.  ...

Depending on what stage an order is at, it may be possible to cancel prior to shipping. To attempt this: Login to your account and select "My Orders."   Select your order from the orders list.   If your orde...

Once an order has been submitted on the Wacom Store, it cannot be modified. You can attempt to cancel the order by following the steps below: Login to your account and select "My Orders." Select your order f...

Once an order has been submitted on the Wacom Store, the shipping method cannot be modified. You can attempt to cancel by following the steps below. Login to your account and select "My Orders." Select your ...

No, in most cases the billing address is passed from PayPal to the Wacom eStore. If you want to change your billing address, please log in to your Paypal account and make the update, before placing the order ...