Existing Orders
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Why is my order not processing or why was it canceled?
An order may not process correctly due to an error at checkout. During the checkout process make sure you reach the “successful placed order” page before navigating away from Wacom.com. An order might also no...
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When will my order ship that was placed on the Wacom Store?
Orders placed on the Wacom Store are subject to a 1-4 day processing window prior to shipment. A current status of your order can be found by logging into your account, and viewing your order history.
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What does a status of 'In Process' mean, regarding my order place on the Wacom Store?
A status of ‘In Process’ means that the order has been placed, and has started the process to be picked and shipped. It has not yet shipped however. If you have additional questions, please contact Wacom ...
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What does a status of 'Completed' mean, regarding my order placed on the Wacom Store?
A status of ‘Completed’ means that the order process is complete. At this time the product has been picked, shipped, and the payment is settled. If you have additional questions, please contact Wacom Custo...
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How do I return my order that was placed on the Wacom Store?
Only products purchased from the Wacom Estore can be returned for a refund. If you placed your order via guest checkout, please contact Wacom Support to set up the return and have your Wacom Order number read...
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How do I get the tracking number for my order that was placed on the Wacom Store?
Once shipped, a shipment confirmation email will be sent to the email used to place the order. The tracking number can also be found in your account. Please follow the steps below to get the tracking number f...
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How do I get an invoice for my order that was placed on the Wacom Store?
An invoice for your Wacom Store order can be found in your account. Please follow the steps below to get the invoice: Login to your account and select "My Orders." Select your order from the orders list. ...
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How do I cancel an order that was placed on the Wacom Store?
Depending on what stage an order is at, it may be possible to cancel prior to shipping. To attempt this: Login to your account and select "My Orders." Select your order from the orders list. If your orde...
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Can I modify my order that was placed on the Wacom Store?
Once an order has been submitted on the Wacom Store, it cannot be modified. The order can be canceled during the one hour cool off period after the order was placed. To attempt this: Login to your account and...
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Can I change the shipping method of my order that was placed on the Wacom Store?
Once an order has been submitted on the Wacom Store, the shipping method cannot be modified. The order can be canceled during the one hour cool off period after the order was placed. To attempt this: Login to...
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Can I change my billing address when using PayPal as a payment method?
No, in most cases the billing address is passed from PayPal to the Wacom eStore. If you want to change your billing address, please log in to your Paypal account and make the update, before placing the order ...
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