Wacom Color Manager
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When I launch the Wacom Color Manager program, it says “Powered by X-Rite”. Who do I contact for assistance?
The Wacom Color Manager software is fully supported by Wacom. X-Rite color technology is used by this program, and your measurement device was manufactured by X-Rite. But please contact Wacom support for all ...
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Using Custom X,Y (Custom Color) in Wacom Color Manager causes it to crash
Yes, the default settings for the x.y values in the Custom X,Y selection are inaccurate. Please enter valid x,y values and try the calibration again. Also, choosing “Default” checkbox will set a median x,y va...
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I’ve entered the Automatic Display Control mode, but need to stop the process. Where’s the Stop or Cancel button?
The Automatic Display Control (ADC) feature can take a number of minutes with the Cintiq 27, due to the very complete control of the hardware offered. The current version of the software doesn’t have a cancel...
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I’m clicking on “Patches from Spot Colors”, or “Patches from Image”, but nothing’s happening. Why?
You can import specific colors from images (TIFF or JPEG) or from spot color files saved from other X-Rite software (CxF file format). Clicking on the icon to import those values is not sufficient. You would ...
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I’m clicking on “Create and Save Profile” but nothing’s happening. Why?
In the workflow selector across the bottom of the Wacom Color Manager software, you can jump between any of the steps in the workflow as required. The most common cause of not being able to save a profile wou...
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Is the Cintiq 27 QHD supported by the Wacom Color Manager software version 1.6.0 (or above) in Mac OSX 10.15 Catalina?
Wacom is sorry to inform our Cintiq 27QHD users that we will not be able to continue supporting Wacom Color manager beyond version 1.5.1. In order to use this software with Mac OSX 10.15 Catalina, X-Rite (the...
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In the Licensing area on the home screen, the last four icons have a red question mark. What’s wrong?
Those red question marks refer to licenses for printer and scanner profiling. You would need to use an X-Rite i1 family spectrophotometer for those question marks to change to green checkmarks.
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In Profile Distribution, my Mac’s System Level is “Not Writable”. Why?
The recent versions of the Mac OS have restricted the access to the System Level Library folder. Saving your profile to the User Level is correct. An expert user could change this setting, but we advise again...
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In Measurement Instrument, it says “i1PRO not found”.
On the home screen of the program, you choose if you are using a Wacom Calibrator, or a different device, such as an i1Pro/i1PRO2. Please go back to the home screen and change to Wacom Color Calibrator. You...
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I've calibrated but my displays don't match!
This is an extremely common condition, usually caused by comparing two displays of different manufacturers, often of radically different quality levels. When comparing two different displays, you need to ...
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I am trying to profile my display, but the Wacom Color Manager is reporting a communication error.
Clicking the Retry button, and being patient, will generally overcome this issue. Sometimes it may take a little longer for WCM to establish the connection to the Cintiq27QHD Look-Up Table (LUT). Make sure y...
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Every profiling mode in the program is labeled “DEMO” for my Wacom Color Manager. Why is that?
Until you connect the Wacom Color Calibrator to a USB port, the software will show DEMO for all functions. Once you connect the Wacom Color Calibrator device, the Display and Projector icons will become activ...
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