Wacom Color Manager

How to read the Profile results with the Wacom Color Manager?

The Display profile results compares the resulting measured behavior of your calibrated color display, to the target values that were defined on the Display Settings page. After the display profile has been c...

Why does the Wacom Cintiq Pro "Quality" measurement fail on some targets, but passes the default and most others with the Wacom Color Manger?

A Cintiq Pro may pass Display "Quality" with the ColorChecker Classic target, but fail with others (IDEAlliance test charts, IT8.7-3 CMYK, IT8.7-4 CMYK, etc...). The "Pass"/"Fail" result in Display QA is dete...

What "Technology Type" should I choose when calibrating a display other than my Wacom Cintiq Pro and the Wacom Color Manager?

Wacom Color Manager will-select from a number of known displays using a system file installed with the program. If the specific display is unknown, it uses our default setting (White LED). However, if the use...

When calibrating a Wacom Cintiq Pro with Wacom Color Manager what does the "Display : Quality" feature do?

Display "Quality” provides the means to see just how accurately the newly calibrated and profiled monitor can display known color values (i.e., ColorChecker® Classic). This can provide immediate feedback on t...

When calibrating a Wacom Cintiq Pro with Wacom Color Manager what does the "Display : Uniformity" feature do?

Display "Uniformity” allows a user to measure the monitor’s ability to display color consistently across its screen. Data is collected by measuring the center and then at eight additional points around the pe...

Why am I having connection problems with USB 3.0 (Blue ports) with the Wacom Color Manager?

Even though USB 3.0 was designed to be backwards compatible with USB 2.0 devices, we have seen some connection issues with USB 2.0 devices like the Wacom Color Manager when connected to USB 3.0. The recommend...

What is soft proofing and why should I soft proof (Wacom Color Manager)?

"In an effective color management workflow, you want to build profiles for all the devices in your workflow. At a minimum, you'll want to profile your monitor, so you can accurately see what is in the digital...

If I calibrate my Wacom Cintiq Pro 27 with the Wacom Color Manager, will other people see the same color as I do?"

"One common belief is if someone creates a file on their color profiled monitor that others can see the same correct color. Not necessarily true. You cannot assume your clients, friends, relatives, or the gen...

Why does my monitor change so little after I profile it with the Wacom Color Manager?

The amount of visual change you will see after calibrating your monitor will depend to a large degree on the target settings you used to create your monitor calibration, especially the color temperature. For ...

Where can I learn more about Color Management?

Wacom has partnered with X-rite, industry leaders in Color management, to develop Wacom Color Manager as well as better support the color needs of our mutual customers. Please review their learning pages for ...

Why would I use Wacom Color Manager instead of other color management software?

Although Cintiq Pros can be profiled by most professional color management software, only Wacom Color Manager writes to the internal LUTs of the display. By writing to the hardware LUTs, the profiles are made...

When I launch the Wacom Color Manager program, it says “Powered by X-Rite”. Who do I contact for assistance?

The Wacom Color Manager software is fully supported by Wacom. X-Rite color technology is used by this program, and your measurement device was manufactured by X-Rite. But please contact Wacom support for all ...

Using Custom X,Y (Custom Color) in Wacom Color Manager causes it to crash

Yes, the default settings for the x.y values in the Custom X,Y selection are inaccurate. Please enter valid x,y values and try the calibration again. Also, choosing “Default” checkbox will set a median x,y va...

I’ve entered the Automatic Display Control mode, but need to stop the process. Where’s the Stop or Cancel button?

The Automatic Display Control (ADC) feature can take a number of minutes with the Cintiq 27, due to the very complete control of the hardware offered. The current version of the software doesn’t have a cancel...

I’m clicking on “Patches from Spot Colors”, or “Patches from Image”, but nothing’s happening. Why?

You can import specific colors from images (TIFF or JPEG) or from spot color files saved from other X-Rite software (CxF file format). Clicking on the icon to import those values is not sufficient. You would ...

I’m clicking on “Create and Save Profile” but nothing’s happening. Why?

In the workflow selector across the bottom of the Wacom Color Manager software, you can jump between any of the steps in the workflow as required. The most common cause of not being able to save a profile wou...

Is the Cintiq 27 QHD supported by the Wacom Color Manager software version 1.6.0 (or above) in Mac OSX 10.15 Catalina?

Wacom is sorry to inform our Cintiq 27QHD users that we will not be able to continue supporting Wacom Color manager beyond version 1.5.1. In order to use this software with Mac OSX 10.15 Catalina, X-Rite (the...

In the Licensing area on the home screen, the last four icons have a red question mark. What’s wrong?

Those red question marks refer to licenses for printer and scanner profiling. You would need to use an X-Rite i1 family spectrophotometer for those question marks to change to green checkmarks.

In Profile Distribution, my Mac’s System Level is “Not Writable”. Why?

The recent versions of the Mac OS have restricted the access to the System Level Library folder. Saving your profile to the User Level is correct. An expert user could change this setting, but we advise again...

In Measurement Instrument, it says “i1PRO not found”.

On the home screen of the program, you choose if you are using a Wacom Calibrator, or a different device, such as an i1Pro/i1PRO2. Please go back to the home screen and change to Wacom Color Calibrator. You...

I've calibrated but my displays don't match!

This is an extremely common condition, usually caused by comparing two displays of different manufacturers, often of radically different quality levels. When comparing two different displays, you need to ...

I am trying to profile my display, but the Wacom Color Manager is reporting a communication error.

Clicking the Retry button, and being patient, will generally overcome this issue. Sometimes it may take a little longer for WCM to establish the connection to the Cintiq27QHD Look-Up Table (LUT). Make sure y...

Every profiling mode in the program is labeled “DEMO” for my Wacom Color Manager. Why is that?

Until you connect the Wacom Color Calibrator to a USB port, the software will show DEMO for all functions. Once you connect the Wacom Color Calibrator device, the Display and Projector icons will become activ...

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