Why is the Setup Wizard getting stuck when I try to connect to the desktop?
If the Setup Wizard on your Cintiq Companion Hybrid is stuck at the “Connect to PC” or “Connect to Mac” step, your computer likely isn’t recognizing the device. You simply need to check the small box on the r...
Why don’t the pen calibration targets appear on my screen while trying to calibrate my Cintiq Companion Hybrid?
If Windows 7 is set to use larger fonts (150%), pen calibration targets won’t appear on the screen. This is because larger fonts change the size ofevery item on the display – not just text size. You can easil...
Why does the Cintiq Companion Hybrid (DTH-A1300) and Cintiq 13HD (DTK-1300) display a reduced picture size when connected to a PC or Mac?
A function called "Underscan," usually a setting of the graphics driver, causes the small picture display. You can fix this by following the relevant operating system instructions below: Windows Standard...
Why does WiFi stop working on my Cintiq Companion Hybrid?
When the Cintiq Companion Hybrid internal storage is full, the wireless connection will appear grayed-out, indicating that it’s unavailable. To restart WiFi, you’ll need to clear some space within the interna...
If I insert a USB stick or Micro SD card into my Cintiq Companion Hybrid while in desktop mode, why doesn’t it show up in Windows?
Windows only scans data storage on the Cintiq Companion Hybrid when the Cintiq is first attached to the host computer by the 3-in-1 cable. If you inserted a USB stick or Micro SD card after the initial connec...