Impossible to Save Images Inkspace
I use Windows 11 with Inkspace and a Bamboo Slate, and when I try to save into my local drive a .jpg or image from a note nothing happends, the only document I can save its a .widd (I can't do nothing with this, i need an image). ¿How can we save local images from notes?
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Hi David Cid,
I was able to reproduce. This seems like a bug. I will report to the team to make sure.
In the meantime, if you log in with your Wacom account, this will work.
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Sure, but I'ts impossible to log in... Cant log in into Web o desktop App (just changed pass to be sure everything was ok).
https://inkspace.wacom.com/authentication/login
Incorrect user or password
And its not Wacom account because Ive tried to create new inkspace one with this email and I cant because the email its in use, that means exists (And pass just changed...) So there is a login problem.
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I also have a problem logging in to Windows Wacom Inkspace App with the error "Invalid login or password".
However, I can log in to https://inkspace.wacom.com/ and create Inkspace Web Stream canvases and App Stream groups. But I cannot create App Stream canvases -- such option is unavailable.
I am using the same email and password for both inspace.wacom.com and the Inkspace App on Windows.
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Hi,
This is very strange. I cannot replicate any log in issue on my end. I was able to log in just now with 2 of my test accounts. Please contact the support team and provide as many details as you can: https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support
The behaviour you're seeing in the Inkspace portal is as expected.
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To replicate the issue:
- make the password 8 characters long in Wacom ID web account -- this should be allowed
- but the Inkspace already requires 9 characters
So as a result Inkspace gives the "Invalid login or password". It means that it does not recognize an 8 character password, without attempting to verify the actual password, which is valid for Wacom ID web account.
I already created a support ticket 1798366.
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Can you make you Wacom ID password 9 or longer characters, and then try to sign in with Inkscape again.
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Hi Oleg Kobchenko,
Thanks a lot for your finding and for sharing this with the support team and also with David.
That is really, really helpful.
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My pass has 10 chars, but here there are diferent problems:
Can't save desktop notes to jpg/png into local drive (Support told me new version solves this, but I've tried and is not solved)
Can't log into desktop win app: Support told me there are a cloud migration incident with no date of solution.
Can't log into inkspace account: Support told me it could be a firewall or AV problem.
The main problem for me its the one that makes I can't save my work into local drive, because that makes the wacom was no usable for me.
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João Any news about downloading notes without login error?
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Hi David Cid,
Sorry, no news or further development. This can anyway only be fixed with a new update so stay tuned and check when a new version will be available. No ETA so far.
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