cintiq 22HD DTK-2200 ventura not accepting screen

Sebastian Wyatt

• 2023年05月21日 13:56
• 已编辑于

Hi,

I have recently had to replace my laptop which I have been using with my cintiq, the replacement is a mac mini 2018, which is running mac os ventura. the cintiq is the only screen I have attached to the mac mini.

I have managed to get the cintiq working with ventura after following the guidelines with permissions etc.

I still have an issue (this may be known issue) the issue is when I shut down the mac mini, and restart, the Wacom centre app fails to recognise the cintiq and the screen does not work. 

I have had to attach my sons screen (via HDMI), log in, wait for wacom centre to recognise the cintiq (which can take a few minutes, with repeated re starts of the app) then plug in the cintiq to the HDMI and then I can start to use it. 

Is there a known connection method that saves me having to 1 the above or 2 keep my mac mini in sleep mode and never restart it?)

Thanks.

 

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• 正式评论

  

  AJ

  • 2023年05月30日 18:00

  Thank you for reaching out to us.  A ticket has been created for you: 1572960, a member of our support team will reach out to you.  Best regards
• 

  Sebastian Wyatt

  • 2023年05月28日 11:16

  Nothing then?

  -1
• 

  Peter Wyss

  • 2023年06月04日 18:37

   

  I just want to make som input for the same problem.
  
  
  My Cintiq 24 HD touch was perfectly running on my Mac Studio with macOS Ventura 13.
  
  After a massive Computer espionage on my Mac, I had to reinstall my system macOS Ventura.
  Since then, unable to install the latest tablet driver for my Cintiq 24 HD touch.
  
  Best regards
  
  PS: I think WACOM should be able to solve the problem, if they really ty it ... !

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• 

  João

  • 2023年06月05日 09:37

  Hi Peter, 

  I assume you have a DTH-2400. This model has reached end of life in 2015 and end of service in 2021. 

  Not sure what the error is or which driver you are trying to install but the last driver released for the DTH-2400 was 6.3.46-2 (macOS 10.14 - 12) in August 2022. Ventura was not officially supported back then yet (it was only released Apple later).

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  Marco Ratsma

  • 2023年06月07日 15:58

  Hi, my Cintiq 22HD DTK 2200 is not working properly with Mac Studio

  When I connect my Cintiq 22HD to my Mac Studio and then install all the drivers, it does respond to my pen like a tablet, but I have no image. It also no longer works as a 2nd screen. Does anyone know what could be causing this?

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• 

  João

  • 2023年06月07日 16:03

  Hi, 

  Try the steps here:
  https://support.wacom.com/hc/en-us/articles/1500006336902-My-Wacom-Pen-Display-has-no-image-on-the-display-screen-What-do-I-do-

  For the "how to connect" guide, please check the product manual here: 

  http://101.wacom.com/UserHelp/en/TOC/DTK-2200.html

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  Marco Ratsma

  • 2023年06月12日 08:44

  Hi,

  I followed all the steps carefully, but unfortunately my Cintiq still does not display. 
  
  Do you have any more suggestions? On my iMac, everything worked fine.
  
  Thanks in advance!

   

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• 

  João

  • 2023年06月12日 12:27

  Hi Marco, 

  If none of that worked, you may have a hardware issue. I have created a support ticket for you. Someone will contact you soon. 

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  Marco Ratsma

  • 2023年06月12日 15:18

  Hi João,

  Thanks!

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