Cintiq Pro 17 HDMI only plays video but no input

seounghyun son

• 2024年03月14日 05:19

Hi, 

 

I just purchased Cintiq pro 17 and worked well on both USB C to USB C connection and HDMI to HDMI. both connection worked well with all input and touch screen. However, it all of sudden all kinds of in put on HDMI to HDMI stop working and Wacom center doesnt even recognize it. However, display works well.

My main laptop only has working HDMI and it worked just fine on first day and stop working. I used 2 laptops and both worked well and both stop working only with HDMI. I switched to new latest model HDMI too but its same. 

 

Please help me!

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  João

  • 2024年03月14日 09:14
  • 已编辑于

  Hi seounghyun son, 

  Do I understand correctly what you have removed the USB cable and are only using HDMI? 

  The Cintiq Pro will need USB connection to be able to transmit pen and touch data to the operating system. HDMI is only for video input. 

  Please see the connection details here: https://support.wacom.com/hc/en-us/articles/17716140155415-How-do-I-connect-my-Wacom-Cintiq-Pro-17-22-or-27-to-my-computer

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  seounghyun son

  • 2024年03月14日 15:54

  Hi, Thanks for the reply.

  Yes, I removed USB C cable and only HDMI to laptop. First day of use, I had no problem using entire function with only HDMI connection. I'm very sure it worked without any issue only with HDMI connection. touch and input. Wondering why it stop working.

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  João

  • 2024年03月14日 16:57

  Hi seounghyun son, 

  I can assure you that is not possible. As I mentioned, HDMI connection does not transfer the tablet data from the tablet to the computer. It can only carry a video signal from the computer to the Cintiq Pro and that is all. 

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