Wacom Center Not Opening

Bradd Maesa

• 2023年06月30日 09:42

I'm using a Cintiq Pro 16 (2021) Version. 

Installed the Wacom Driver 6.4.2-3.exe, wacom center not opening (I Just want to adjust the brightness and contrast of the device)

Tried installing-reinstalling multiple times, still not working. 

Tried installing an older driver version, 6.4.0-10.exe. The wacom center is still not opening. 

Everything is working fine, Wacom tablet properties and wacom update utility is working. 
Whenever I click the wacom center app, there will be a loading icon on my cursor and that's it, nothing happens after that. 

1

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  João

  • 2023年12月01日 09:10

  Hi Alex Bailey, 

  This is out of my expertise so I wouldn't know. However, I have not seen other customers report this same issue which leads me to believe there is still something wrong with the Kernel file or VC++ in your system. Actually, the Windows issues we usually see are normally often with VC++.  

  Please contact our support team and provide all the details you can gather and we will check this with the driver team but if they are not able to reproduce, it might be hard to fix it. 
  https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support-

   

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  Christopher Denise

  • 2023年12月09日 19:23

  I am having exactly the same problem as the user above.

  "Installed the Wacom Driver 6.4.2-3.exe, wacom center not opening (I just want to adjust the brightness and contrast of the device)."

  The new driver was not working with my new mac studio. So this is not an isolated problem, nor is it simply a Windows issue as described above. Needs to be fixed. Please advise.

  I also have a deadline and do not have time to play footsie while the driver team figures out how to work with a new OS. New to cintiq and so far, mixed reviews. I am still in the window to return this expensive problem.

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  João

  • 2023年12月12日 08:57

  Hi Christopher Denise, 

  Not sure what the exact error message you are getting is but please follow the instructions in the articles below: 

  • https://support.wacom.com/hc/en-us/articles/8811680835223-I-m-getting-an-error-message-from-the-Wacom-Driver-what-can-I-do-
  • https://support.wacom.com/hc/en-us/articles/4411693955095-Setting-up-the-Wacom-driver-with-macOS
  • https://support.wacom.com/hc/en-us/articles/9255930218903-How-should-I-troubleshoot-Clean-My-Mac-issues-that-can-disrupt-Wacom-components-and-services-

  Let us know if the issue persists. 

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  Alex Bailey

  • 2023年12月12日 21:11
  • 編輯於

  Hi Joao,

  I just thought I should come back here to document a conclusion.
  I reached out to Wacom support via email and your colleague Alexandra got me to try a few things. Her suggestion of creating a new user account on my PC was a good one and Wacom Center launched but still won't launch on my own account. So there's obviously a difference in profile settings but I haven't looked into it any deeper. I was able to register my tablet at last and found that the Wacom Center application provides almost exactly the same functionality as the Wacom Tablet Properties utility, which to me seems to be a more pleasant user experience. So I will stick with that and just hope it doesn't just superseded by Wacom Center.

  Thanks for your help and I recommend to anyone else having these issues to try the same and create a temporary user on their PC to see if that gets round whatever problem is upsetting the launch of Wacom Center.

   

  -1
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  João

  • 2023年12月13日 11:27

  Hi Alex Bailey, 

  Thanks a lot for sharing this. I am usually not a fan of "creating another user account" type of solutions because that is only sweeping the issue under the rug and not actually fixing what caused it in the first place.

  That said, I am happy to read that you have managed to get back to work and hope that this might help other users as well. 

  Just bear in mind that if this happens again, that we will need to gather more info and probably report this to Microsoft as well. 

  -1
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  Christopher Denise

  • 2023年12月19日 21:30

  The information you sent is all very interesting but does not address my problem.

  I cannot affect the color profile of my 24" cintiq pro through the Wacom center. There is no error message.

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  Al Relf

  • 2024年02月24日 17:05

  I'm having the same issue with my Wacom Intuos CTL 4100

  WacomCenterUI.exe - Flashes for a second and it's gone

  Wacom Tablet Properties - Works

  Wacom Update Utility - Works

  Not an issues with Windows. It's happening across the board.

   

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  João

  • 2024年02月26日 08:42

  Hi Al Relf, 

  What do you mean is happening across the board? Does that open with other apps? 

  That kind of behaviour can usually indicate an issue with some Windows component. 

  Please check your event viewer for error messages: https://learn.microsoft.com/en-us/shows/inside/event-viewer

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  tamar ollech

  • 2024年02月26日 13:08

  Hi,

  I would appreciate the help. I'm trying to log into the Wacom Center without success. My pen is out of sync and I want to see why. When I try to open the Wacom Center,  a message pops up - a screenshot is attached.

  please, help.

  

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  João

  • 2024年02月26日 14:57

  Hi tamar ollech, 

  Please try the steps here: https://support.wacom.com/hc/en-us/articles/1500006339902-What-does-the-error-message-The-tablet-driver-is-not-responding-mean-and-how-do-I-fix-it

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  Adolf Cardoner

  • 2024年10月12日 05:01

  I have the same problem, I have created a new user, deleted registry keys, nothing... error window. The only drivers with the Wacom center works are 6.3.46-2. OS, Windows 10 Enterprise LTSC 2019 -1809-. Any solution?

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  João

  • 2024年10月14日 15:18

  Hi Adolf Cardoner, 

  I'm not sure. Can you please contact the support team directly? They will need to take a deeper look. 

  https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support

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