Intuos Pro M not detecting applications

Scott Ott

• July 08, 2023 20:23

Had tablet for about a year. Still works great. Just got new computer and software (Adobe Creative Cloud and Painter) and tablet won't detect the application that is running.

Every program I run except Krita uses the All Other profile in the Wacom utility. It finds the programs and has icons for them. I've added settings for them, but it ignores all my profiles except Krita and All Other.

I have deleted and reinstalled software and deleted/readded Applications from the + sign. Shows correct icons and acts like it's working but when application is running in foreground, it ignores all profile-specific settings except for Krita.

Does anyone have any suggestions?

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  João

  • July 10, 2023 07:53

  Hi Scott, 

  Which operating system? 

  Sounds like the Wacom driver is not being able to understand that the active software is the one you are using unless you are using Krita. 

  Can you please follow the steps here: https://support.wacom.com/hc/en-us/articles/10010268158103-I-want-to-report-a-driver-bug-How-do-I-collect-Wacom-driver-logs-

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  Scott Ott

  • July 10, 2023 15:41

  OS is Windows 11 (Build 22621.1848)

  I've collected logs running between Krita, Adobe Illustrator and Adobe Photoshop. Same Repro.

  Also checked Wacom Center for Driver Updates and none were available.

  Where do I attach these logs? Per the link, I'm supposed to add it to an open ticket, which I don't have. This forum won't let me upload .waczip files here.

  Please let me know if you more telemetry and thanks for your help!

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  João

  • July 10, 2023 16:50

  Hi Scott, 

  You can open a ticket by yourself by using the instructions here: 
  https://support.wacom.com/hc/en-us/articles/4402518273943

  If you use the ticket form, you will be able to attach the logs. 

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  Scott Ott

  • July 10, 2023 18:36

  OK, talking with support, they led me through a complete uninstall and reinstall (deleting all the drivers and settings) and I'm working now. Of course, I wish they would have directed me to backup my settings...  Oh well.

  Thanks for your help!

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  João

  • July 11, 2023 12:04

  Glad to hear you got back to work. Would be good if you would let them know about the preferences. This is important feedback. 

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