Mac driver takes forever to load
Hi!
at every startup ( osx), I have to wait forever for the wacom driver to load and the tablet to be usable. It seems to load after most of the other extensions and Background apps. Is there a way to change the loading order, so the wacom driver loads before all the other stuff?
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I have this problem as well. M1 Mac Studio running OS X 14.0 (Sonoma), Wacom Driver 6.4.5-3, on a PTH-860 tablet. After a restart or a cold boot, driver takes several minutes to load before the pen will respond to input. Annoying as hell.
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Same problem here. M1 Max / Ventura 13.2 - driver takes forever to load on restart or re-login AND even more annoying: once computer goes to sleep WACOM will not wake up unless cable is pulled/reconnected or restart altogether. Happens with a older intous tablet as well as the newer 2023 tablet: must be the driver?
After more than 20 years of Wacom Tablet usage, this has not been an issue until 2023.
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Hello,
I have exactly the same issue it takes forever after startup to get access to the pen.
Configuration : M1MAX, Ventura 13.5.2 and WACOM Intuos Pro PTH-660 driver 6.4.5-3.
Could WACOM support team take a look and provide support on how to improve startup time ?
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Hi Maude HENRIOT,
If the driver is slow to start, then there's probably too many things trying to start on your Mac at start-up.
I would advise checking that and maybe removing some items: https://support.apple.com/en-gb/guide/mac-help/mh21210/mac
Also, I would not advise to add Wacom as a login item since it's already set-up to start as soon as possible. Adding it to Login items might interfere.
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My situation got a bit better, after not letting the system reopen apps after a restart.
To remove the wacom driver from the startup items is news to me, I have to try this!
But I think that wacom support asked to put it there... strange.0 -
Exactly the same problem. Latest system Sonoma 14.5 on Mac Studio M1 Max. Intuos Pro PTH-660 and Latest Wacom macOS Driver 6.4.6-3. System is loaded, ready, but I can't move cursor waiting almost 1 minutes until able to do anything! Even when loaded, it freezes for fractions of seconds twice, until some processes are fully completed.
Extremely annoying - especially if compared to my another computer Mac mini M1 where I have very old and strong Intuos 3 - which loads immediately with the same system, plus - cursor is ready even before logging into system - which is completely impossible on newer model until all is loaded.
And no - I can’t remove any of my 2 apps from startups - need my dropbox and font manager to be ready all the time too. Removeing it doesn’t make any difference anyway, so this is not relevant in my case.
So Wacom - there is something wrong! It’s wrong for very long time.
Please provide solution ASAP!
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Hi Pawel Windys,
As mentioned earlier, the driver is programmed to start as early as possible, as soon as you enter your user account. If the driver is not starting smoothly then there can only be either an issue with the OS, or with a 3rd party app. The driver cannot control system priorities.
If you would like us to check this further, please collect some logs and contact the support team.
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Same issue over here. Wascombinatie takes up to 2 minutes on Mac Mini M1 before it can be used.
Bought a new one, because maybe the older Wacom ran on older software.
However, new Wacom is even worse.Also, when Mac Mini wakes up, it takes a lot of time before Wacom can be used again.
Tablet is Wacom Intuos S + Bluetooth. Mine is connected using USB.
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Hi Chris de Boon,
Please follow the same advice in my previous post.
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Hi there, @Chris Boon, I will take your advice of the previous post and contact the support. As you might have guessed, I have the same issue for a while now. If it is OSX related it might as well be Wacom driver related, right? Anyway I will contact support, hopefully they might already be aware what the issue might be. It's kind of annoying to have to wait a couple of minutes after you boot up a relatively fast Mac from the 2025's.
Cheers
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Until now, no solution for this really annoying issue.
Contacted support, send movies, collected logs.
Several options were suggested; however, no solution.
Really bad..........1 -
Thank you for replies João
However I am not so convinced to the explanation.
Please note that on the same computer, with driver WacomTablet_6.3.15-3 and Intuos 3 connected - does not have such problems. It can manage, and loads in about 5-10 seconds.
This leads to obvious conclusion - that it is not just limitation of OS, and in fact possible to solve it, right?
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Hi Pawel Windys
Well, you are comparing drivers that are 10 years apart and made to run in completely different Operating Systems.
Bit of history: With Mac OS 10.11, Apple started introducing major changes in the OS in relation to security. Later with 10.13 and 10.14, these changes started having a bigger impact on our drivers, causing several issues for users. To workaround this, a new frame work called IOManager was implemented starting with driver 6.3.38 in 2019. This allows the driver to run more stable, but requires permission checks.
Point is, comparing those to drivers is not a good example.
Please note that driver is built to start always as soon as possible and to also recover as soon as possible from a crash. It's is currently so fast that most users don't even notice when a crash occurs. However, we cannot manage boot order or how the system allocates resources to launch all the processes it needs to start at launch.
All you can do from the system is add and remove processes from Login Items but as far as I tested, that never really helped the Wacom driver.To my knowledge, Mac OS doesn't allow you to customize this any further either but someone who is more knowledgeable might know how to do this.
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On a mac mini m4 it takes 14 seconds from pressing enter at login until the pointer moves.
This with an intuos CTL-4100.
I'm not sure what is more disappointing the location of the powerbutton or this...
But the driver can be fixed in software.
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It makes no sense for a primary input/output device not to be usable immediately at or even during startup. A third party mouse works just fine like that, so should a pen tablet. I don't care about all of the fancy buttons and other things, but minimal basic I/O should work. It seems like Wacom drivers only support everything or nothing at all and because of that they have to wait for MacOS to clear all of the security hurdles. Please correct me if I'm wrong and it's simply that MacOS makes it impossible for you to function properly. I guess in that case all that's left for us to do is complain to Apple and perhaps try to file an anti-competitive lawsuit or something.
I have to say, personally, I'd buy an Apple or any other brand alternative that doesn't suffer from this issue in a heartbeat so it really seems like it's in Wacom's best interest to aggressively pursue this and not defensively and vaguely describe the situation like you're doing here. I've already switched back from Pen to mouse on my home computer, I guess my work computer is next..
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I have exactly the same problem. Brand new MacStudio M4max, 128G RAM, Mac OS 15.3.2. Latest Wacom driver. PTH-660.
Wacom driver takes 25-60 seconds to load after startup. I only have one other login item set for startup, and that is tiny and is ready to use immediately on startup. I mean immediately. Startup itself of the Mac is completed in about 4-5 seconds from cold. Then it just sits there waiting for ages for Wacom to load before I can do antything.
I had the exact same problem for the last 5 years on a max-specced iMacPro.
It's very frustrating.
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And to add further, last night I used the Wacom tool to record the driver logs and sent them to Wacom support with a clear description of my problem as detailed above. They don't appear to have even read my enquiry, as they replied "sorry to hear your pen isn't working, can you send a video of how the pen functions? Have you tried reinstalling the driver?"
Unbelievable
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Is there still no fix and still 'not a Wacom problem'? I mean, my computer (and all the other drivers start up in 1 sec). Before I can start using my computer I have to wait 1 minute. This makes no sense. At least, please please try to check with OSX what is causing the problem and maybe 'try' to fix it? Thanks.
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So, does it mean that really nothing can be done? Wacom cannot communicate with Apple to find some workaround? This is so frustrating - you can spent a lot for this computer which loads so fast, system is ready for work, but you can't start working, looking dull the next whole minute because you have no control over the cursor... I didn't use mouse for last 20 years, but now I need to have it connected just for first minute..
As for explanation regarding 10 years old driver - somehow they have no problem to load faster than latest driver. So I am not that convinced to it.
I never thought I would google Wacom alternatives..
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Hi,
The driver team is investigating. Seems there is a small issue with ARM based processors and how start up is handled. The team is investigating possible solutions that could be implemented on a future release. No ETA yet.
For the time being, unfortunately there is really no way to make the driver start quicker.
Cheers
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Hi Joao,
I am assuming you are part of the Wacom team and am hopeful now the driver team will solve this for us! Please keep us posted and thank you for the update.
Cheers
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Hi U K,
That is correct. I will update the thread once a fix is released on a future driver update. It's just that at this point, is it no yet clear when it will be possible to add a fix to a driver release.
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Yep, same problem here. Seems to be getting worse, was only 30 odd seconds and now is over 2 minutes... I sit here like a stunned mullet trying to figure out what to do! Please fins a fix ASAP!
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Yes. Same problem here. Mac Studio M1 Ultra and it takes a good 20-30 seconds for the pointer to respond. Now with Sequioa 15.4, it won't load the driver until I 'allow' it every time. 😵💫
The 'allow' bug doesn't happen with 6.4.9-2 but that driver seems to break the pan/scroll feature inside of Da Vinci Resolve to the point where it's completely useless to navigate that program with the pen anymore, so I have to run 6.3.40-2 and it works as it should.
Some serious issues these days. I seriously hope they get this figured out soon, it's a complete PITA
Please halp guys! 🙏🙏🙏🙏
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Yes, it's ridiculous. The Bug exists and has been reported for at least one year.
I'm pretty pissed, that Wacom drivers suck more and more every year.
It still stops to work randomly for a few seconds.
Adobe After effects also had terrible troubles with wacom tablets (I think they solved it in the last update)0
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