Wacom Intuos Bluetooth cannot connect to Wacom center

Somio Ostmann

• December 04, 2024 11:50

I just bought a new Wacom Intuos Bluetooth.

I downloaded the driver and installed it. Everything worked well. But every time I try to reconnect it to the computer next day, there is a problem. My laptop say it finds my Wacom Intuos and the blue light keeps on. but Wacom center cannot find any connected device. 

So far what i do is to reinstall the driver again every time, then it works well again. but i think it is not its design. i don't want to reinstall the driver every time i use it.

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  João

  • December 04, 2024 11:59

  Hi Somio Ostmann, 

  Sorry to read that. 

  It is strange that the laptop finds the tablet but Wacom Center doesn't. Normally as long as it is properly detected by the operating system, it will also be visible in the Wacom Center.

  What is the exact error message you are getting from the Wacom Center? Are you connecting the tablet via USB, or Bluetooth? 
  If you are using Bluetooth, does the same happen when you use USB?
  When you are using USB, do you connect directly to your computer, or are you using a USB adapter? 

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  Somio Ostmann

  • December 04, 2024 12:32

  i use Bluetooth. there is no error message from the Wacom Center. it doesn't find anything. My laptop only have USB-C port and I don't have a adapter neither. That is the I use Bluetooth.

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  João

  • December 05, 2024 10:21

  Hi Somio Ostmann, 

  Which computer do you have an which Operating system are you using? 

  Which version of the Wacom Driver? 
  
  Please note that Bluetooth is not as stable of a connection as USB so even if you establish a connection, interference might cause the connection to drop soon after. 

  Please see our recommendations here: https://support.wacom.com/hc/en-us/articles/1500006335342-How-to-optimize-Bluetooth-performance-with-Wacom-Tablets

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  Somio Ostmann

  • December 10, 2024 10:06

  I am in MacOS with macOS Driver 6.4.8-2.

  now I go to setting in Wacom Center. Click "restart driver" under troubleshooting option to connect my tablet every time

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  João

  • December 12, 2024 09:02

  Hi Somio Ostmann, 

  Then perhaps the issue is not actually the bluetooth connection but something could be crashing the driver. 

  Please contact the support team directly for deeper troubleshooting: 
  https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support

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