Skip to main content
Back

Pen input stops working after hover – MacBook Pro M1 Pro + Photoshop + Opera

Comments

3 comments

  • João

    Hi Bruno Mella

    Thanks a lot for letting us know. I have quickly tried to replicate this on Opera but it was working well on my end. 

    Would you mind making a small video of the issue, collecting logs and contacting the support team directly? 

    Logs: https://support.wacom.com/hc/en-us/articles/10010268158103-I-want-to-report-a-driver-bug-How-do-I-collect-Wacom-driver-logs

    Support contact: https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support

    0
  • rati sulay

    I've been experiencing the same exact issue. I wonder if the photoshop update has anything to do with it. Please let me know if you manage to resolve the issue.

    0
  • Bruno Mella

    Hi everyone,

    Thanks a lot for your replies and suggestions!

    I wanted to share that I finally managed to solve the issue. The problem was actually caused by the latest Wacom driver version (6.4.10-3). When I rolled back to an older driver (version 6.4.8-3), everything started working normally again.

    So if you’re facing the same problem, I recommend trying the older driver version.

    I won’t need to record a video or collect logs anymore since the issue seems completely resolved after the downgrade.

    Thanks again for the help and for testing on your end!

    Best,
    Bruno

    1

Please to leave a comment.

Please sign in to leave a comment.

Didn't find what you're looking for? Create a ticket New Post

Support
Feedback