João

1. Community
2. Pen Displays
3. wacom pro pen 3 button replacements [BROKEN]

Hi cat .2,  I have opened a support ticket for you to follow with the support team. Please check your email. The team will reach out to you.  Cheers

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• João
• March 12, 2025 12:24
• 1 vote

1. Community
2. Pen Displays
3. Wacom One 12 d/cs, no input after sleeping computer, must swap power cable plugin every time.

Ok. Good to know. Then this could be related with the Windows Power Settings or an issue with the USB drivers on your computer.  Please install all the available Windows updates if any are availabl...

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• João
• March 12, 2025 11:26
• Edited
• 0 votes

1. Community
2. Pen Tablets
3. Intuos 4 not connecting on Mac Sequoia

Hi Lucien Samaha  You have an older model which is no longer supported by the latest driver. Please uninstall and install the last available driver for your Intuos 4:  https://www.wacom.com/en-de/s...

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• João
• March 12, 2025 11:22
• 0 votes

1. Community
2. Pen Displays
3. Pen not connected at all.

Hi Half-Blood Princess, That message means that something at the OS level is preventing the driver from running.   Please try the steps here: https://support.wacom.com/hc/en-us/articles/15000063399...

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• João
• March 11, 2025 08:33
• Edited
• 0 votes

1. Community
2. Pen Displays
3. Wacom One 12 d/cs, no input after sleeping computer, must swap power cable plugin every time.

Hi Heather Elroy,  Are you by any chance using a Mac computer? I have seen reports from other Mac users that their device is not being detected when waking up the computer from sleep. Usually resta...

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• João
• March 11, 2025 08:30
• 0 votes

1. Community
2. Pen Tablets
3. Intuos 4 not connecting on Mac Sequoia

Hi Al Lemieux,  Just to be sure, did you install the driver I recommended in my first reply? You didn't mention this so I want to be sure.  Here is is again:  Please make sure you download and inst...

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• João
• March 10, 2025 08:30
• 0 votes

1. Community
2. Pen Computers
3. my wacom pen disconects

Hi Sofie Bernat Muller,  Welcome to the community.  Can you tell me which operating system you are using and what do you see in the Wacom Center when the disconnection happens?  What do you do to r...

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• João
• March 10, 2025 08:27
• 0 votes

1. Community
2. Wacom Software
3. Wacom Stu-430 JavaScript SDK setup

Hi Warrick James,  Sorry, that is a bit beyond my scope.  Perhaps this helps: https://developer-support.wacom.com/hc/en-us/articles/9354483629335-Pen-gap-offset-problems If you're still having prob...

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• João
• March 10, 2025 08:21
• 0 votes

1. Community
2. Pen Displays
3. Cintiq starts to zoom in when switching from main monitor

Andreas Resch, Glad to hear. You are most welcome :)

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• João
• March 10, 2025 08:18
• 0 votes

1. Community
2. Pen Displays
3. CINTIQ 16 - different results when using mouse vs pen

Hi Hector Fernandez, Welcome to the community!  The pen tip is pressure sensitive and some applications such as Corel Painter, will make use of this pressure information and transfer this into the ...

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• João
• March 10, 2025 16:09
• Edited
• 0 votes