Wacom Driver Troubleshooting
-
Why do I get the message “Wacom Experience Program for Tablet Driver” when installing the latest Wacom Tablet driver?
Driver version 6.3.43 and later supports the new Wacom Experience Program for Tablet Driver. The message you are receiving is an invitation to participate in the program. Please read our guide "What is the Wa...
Read More -
What is the Wacom Experience Program?
The Wacom Experience Program is an ongoing program with the goal of using customer insights to improve our products. One part of the Wacom Experience Program is the Wacom Experience Program for Tablet Driver,...
Read More -
Why is the screen cursor not moving in alignment with my pen?
To adjust the alignment of your screen cursor to you pen tip for a pen display (except DTH/DTK-2200), follow the instructions in How can I adjust the screen cursor location relative to the pen tip on my pen d...
Read More -
Why is the pen scrolling/panning instead of drawing?
Recent Microsoft Windows updates have made large changes in the settings for Windows Ink. These changes affect all Pen and Touch devices, not just Wacom Tablets. Users have reported issues with these update...
Read More -
Why is the pen scrolling/panning instead of drawing in Photoshop?
Recent Microsoft Windows updates have made large changes in the settings for Windows Ink. These changes affect all Pen and Touch devices, not just Wacom Tablets. Users have reported issues with these updates ...
Read More -
Why is the pen scrolling instead of drawing or selecting everything in Windows?
Microsoft Windows updates (KB4093112 & KB4089848) have made large changes in the settings for Windows Ink. These changes affect all Pen and Touch devices, not just Wacom Tablets. Users have reported issues wi...
Read More -
Why is the cursor on Windows a white dot or crosshairs?
On May 10th, 2019 Microsoft started releasing Windows 10 Update 1903. This new update changes how the cursor is displayed for Pen Input devices. After the update, when Pen is used, the cursor is changed to a ...
Read More -
Why is the Wacom driver is not working with my Antivirus software?
In some rare cases, an Antivirus can cause software interference with the Wacom Driver. The software can prevent one or more of the driver processes from starting. Depending on the severity of the interferen...
Read More -
Why is the Pen and Touch functions not working on Mac OS 10.15?
Apple updated Mac OS 10.15. Customers have reported an issue with Wacom tablets not working correctly after that update. Mac OS 10.15. added many security features to keep the computer safe from applications ...
Read More -
Why is my tablet not working on Mac OS?
Your tablet may not be working on a recent Mac OS computer due to security settings. Recent Mac OS versions added many security features to keep the laptop safe from applications not downloaded directly from ...
Read More -
Why is my pen not scrolling or panning correctly after the Windows Fall 2018 Creators update?
Microsoft Windows updates (KB4093112 & KB4089848) have made large changes in the settings for Windows Ink. These changes affect all Pen and Touch devices, not just Wacom Tablets. Users have reported issues wi...
Read More -
Why is my pen drawing or a keyboard opening automatically in Windows 10?
The 2018 Fall Creators update for Windows changed how Windows Ink treats a pen in Windows. This issue affects all pen devices and is not limited to Wacom devices.After this update the pen will pull up the ink...
Read More -
Why is my pen calibration incorrect when I change the tablet orientation?
There are four possible tablet orientations for the Cintiq Companion Hybrid, and each one requires a separate pen calibration. The first time you change your tablet orientation, you’ll be presented with a cal...
Read More -
Why is Google Chrome not accepting clicks or is lagging?
Recent changes in the Google Chrome web browser application with the m60 update, has caused some reported issues by Wacom customers on both Windows and Mac. Some customers have reported the pen will not selec...
Read More -
Why do I have to press so hard to get my pen to work?
You may be able to fix this by opening the Wacom Tablet Control Panel and clicking on the "Pen" tab, and setting your pen to use a lighter tip feel by moving the slider towards "soft." You can also select the...
Read More -
Where can I find the hardware drivers for the MobileStudio Pro 2019?
The hardware drivers for the MobileStudio Pro can be found in the Other Resources section of your product in https://www.wacom.com/support/product-support/drivers It is available for the following models: DTH...
Read More -
Where can I download the current driver for the Wacom One (DTC133)?
You can download the latest driver for the Wacom One (DTC133) from the official Wacom website. You can find the latest driver for your specific operating system (Windows or macOS) here.
Read More -
Where can I download the bundle software included with the Wacom One (DTC133)?
First, download the most recent driver here. Then plug-in your Wacom device to your computer and follow the easy set-up wizard. Once registered, you will be able to download and activate the software* that is...
Read More -
What is “Touch disabled except for On-Screen Controls”? What is it good for?
This option limits touch input to the On-Screen Controls. When it is active, you can move both hands on the Cintiq Pro without having to worry about triggering unintended gestures. After opening an On-Screen ...
Read More -
What is the ripple around my cursor in Windows and how do I turn it off?
When using a pen device, like a Wacom tablet, Windows adds an animation around the cursor when clicking. This animation is part of the Windows OS for pen devices which historically could not be turned off. Ho...
Read More -
What is the on screen Keypad, and how do I use it?
The on screen Keypad is a Wacom touch keypad on your display or monitor that you can open from an ExpressKey, pen button or a touch gesture. Once opened, use your pen or finger to enter the numbers or command...
Read More -
What is the latest driver for the Graphire 1 & 2 (ET) tablets?
The Graphire 1 & 2 ET tablets made from 1999-2001 are no longer supported by Wacom and will not work with a current tablet driver. Below are links to the latest drivers available for these tablets. USB Table...
Read More -
What is the driver for the Intuos 3, PTZ model tablets?
The last driver for this tablet can be found below: Windows XP, Vista, 7, 8 & 10: Download Mac OS 10.5 – 10.7: Download * The 6.3.15-3 driver may install on OS 10.12, but it is not supported under this Operat...
Read More -
What is the driver for the Graphire, ET model tablets?
The last driver for this tablet can be found below: Windows XP, Vista & 7: Download Mac OS 10.4: Download
Read More -
What is the driver for the Graphire 2, ET model tablets?
The last driver for this tablet can be found below: Windows XP, Vista & 7: Download Mac OS 10.5: Download
Read More -
What is the driver for the Cintiq 18SX, PL model tablets?
The last driver for this tablet can be found below: Windows XP, Vista & 7: Download Mac OS 10.5 – 10.7: Download
Read More -
What is the driver for the Cintiq 17S, PL model tablets?
The last driver for this tablet can be found below: Windows XP, Vista & 7: Download Mac OS 10.5 – 10.7: Download
Read More -
What is the driver for the Cintiq 15X, PL model tablets?
The last driver for this tablet can be found below: Windows 7, 8, 10+: Download Mac OS 10.10 - 10.12: Download
Read More -
What is the driver for the Art Z and Art Z II tablets?
The last driver for this tablet can be found below: Windows 98SE, ME, 2000, XP and XP x64: Download Mac OS 9: Download
Read More -
What is the difference between Pan/Scroll and Pan/Scroll (Legacy)?
The standard Pan/Scroll function freezes the cursor in place while scrolling. This is done to avoid the cursor to move out of the active window area, causing inconsistencies when the action is being performed...
Read More